Our main service is one-on-one assistance and expert advice. We’ll guide you in selecting the wood best suited to your specific application and help you choose the ideal planks for the job. Once selected, we can surface, rip, and plane your timber to your preferred specification, and laminate or sand tops where needed. Whether you’re crafting a custom tabletop or planning a larger installation, we offer the tools and knowledge to bring your vision to life.

On a bulk scale, we’re able to plane full bundles to exact finished sizes and crosscut your components for ease of assembly. We can also run just about any moulding, from skirtings and architraves to ceiling boards, beading, and flooring,  using the timber of your choice.

As your trusted supplier of quality woodworking materials in SA, we’re proud to offer both practical support and premium products. Browse the Eco Timber Traders Gallery or follow us on Instagram and Facebook to see how our passion for timber translates into high-quality, practical, and beautiful results, delivered nationwide with pride.

Eco Timber Traders: Sales & Return Policies

Built on decades of industry experience, Eco Timber Traders is dedicated to providing premium timber at competitive prices, backed by expert advice and value-added services. To ensure our operations run smoothly, safely, and efficiently across all our branches, we require our customers to familiarise themselves with our operational guidelines and policies.

Below is a practical summary of our policies, followed by our detailed Terms & Conditions of Sale.

  • All timber and associated hardware are sold on an “as is” or “voetstoots” basis.
  • All goods remain the property of Eco Timber Traders until full payment has been received and cleared.
  • The risk associated with the goods passes to the buyer immediately upon sale or delivery.
  • We are passionate about timber, which means we respect it as a natural product. Customers must acknowledge its inherent characteristics:
    • Variations in colour, grain, and texture are natural, even within the same species of wood.
    • Boards may naturally exhibit warping, twisting, or other organic irregularities.
    • Lighter woods may occasionally display “sticker” marks from the drying and storage process.
    • While our skilled machinists provide excellent preparation services, the timber trade cannot eliminate all natural perceived “defects”.
  • We supply our products with the express understanding that Eco Timber Traders does not assume liability for any patent or latent defects, or alleged defects, inherent to the material.
  • In-store purchases: Returns for items bought directly at our Durban, Johannesburg, or St Francis Bay branches are granted strictly at the discretion of Eco Timber Traders’ management and will be subject to a standard handling fee.
  • Online/distance sales: Returns will be considered within 7 calendar days of the purchase date. Crucial condition: The timber must be completely unaltered. We will not accept returns on wood that has been sanded, planed, ripped, crosscut, laminated, or treated in any way after purchase.
  • Shipping & freight: The original delivery or shipping costs are non-refundable. All return shipping and associated freight costs are strictly for the buyer’s account.
  • Process: To initiate a return, please contact your purchasing branch as soon as possible. We value our customers and will always strive to make the resolution process as smooth as possible.
  • Timber returns: Any timber products returned without a valid defect, damage, or supply-related issue may be subject to a 20% handling/restocking fee.
  • Our branches operate fully equipped machine shops and active timber yards with heavy machinery and forklifts. While we love seeing our customers, these are hazardous environments. Children and pets must be strictly supervised at all times.
  • Due to the highly combustible nature of timber, plywood, and sealers, smoking is strictly prohibited anywhere on the premises.
  • You are welcome to browse our racks and select the pieces you need. However, we ask that you respect the yard: please leave bundles, stacks, and racks as neat as you found them.
  • While we strive to keep our stock perfectly organised, timber can occasionally be misplaced by browsing customers. Eco Timber Traders’ management retains the final authority regarding the identification of species, grade, size, and quality of any board.

Eco Timber Traders has grown since 2010 because of the continued support of our contractors, carpenters, and DIY enthusiasts. We rely on your business and welcome constructive feedback so we can continue to refine our services and supply you with the best timber in the country.

  • Retention of ownership: All goods, timber, and stock sold shall remain the sole and absolute property of Eco Timber Traders (the “COMPANY”) until the purchase price has been paid in full. No goods may be returned to the COMPANY for credit or refund without the prior, explicit consent of a director or duly authorised manager, which consent is granted at the COMPANY’s sole discretion.
  • Delivery acceptance: Delivery shall be deemed complete upon signature of the COMPANY’s delivery note or upon proof of handover to any third-party transport contractor or courier if the goods are transported to the Applicant. The transporter shall be deemed the agent of the Applicant for all intents and purposes.
  • Risk vs. ownership: Risk in the goods shall pass to the customer upon sale or delivery (whichever occurs first). However, ownership remains vested in the COMPANY until full payment is achieved. Goods affixed to immovable property or other goods before full payment remain movable property and severable. The COMPANY reserves the right to notify property owners of its claim to ownership of unpaid goods.
  • Handling fees: All authorised goods returned for credit will be subject to a standard 20% handling charge.
  • Reporting discrepancies: Any shortages in delivery or immediate quality concerns must be reported in writing to the COMPANY within 48 hours of receipt for any credit or exchange to be considered.
  • Authorised personnel: All goods delivered to the Customer’s site/premises shall be deemed accepted by duly authorised employees acting within the scope of their employment, unless the Customer has provided the COMPANY with a specific written list of individuals authorised to accept deliveries.
  • Order suspension: The COMPANY reserves the right to suspend deliveries, cancel any undelivered portion of an order, or impose new conditions regarding payment terms and security if it deems necessary.
  • Pricing adjustments: The COMPANY reserves the right to adjust its pricing at any time without prior notice. The final prices applicable are those ruling at the exact time of dispatch.
  • Exclusion of warranties: It is an express condition of sale that goods are sold without any warranties. Any representation, condition, or warranty regarding quality, freedom from latent defects, or fitness for a specific purpose is hereby completely excluded.
  • Limitation of liability: The COMPANY shall not be held liable—whether through breach of contract, negligence, delict, or omission—for any direct, indirect, or consequential damages, injuries, or losses suffered by the Applicant, their employees, clients, or third parties resulting from defects in the goods or any labour performed in connection with them.
  • Force majeure: The COMPANY takes all necessary precautions to prevent delays but shall not be held liable for performance failures or damages resulting from delays caused by strikes, carrier disruptions, lockouts, power outages, force majeure, or any other circumstances reasonably beyond the COMPANY’s control. Orders may not be cancelled by the Applicant due to such unavoidable delays.
  • Waivers: No indulgence, leniency, or relaxation of these terms granted by the COMPANY shall constitute a waiver of its rights to enforce strict compliance in the future, nor shall it create any form of estoppel against the COMPANY.